LENNAR’S TDH CUSTOMER EXPERIENCE
“Satisfaction” is only satisfactory. We want you to be Tickled, Delighted and Happy! That is why Lennar has implemented a new TDH Customer Touch Points Program nationwide.
Lennar’s TDH Customer Touch Points Program is designed to fulfill our commitment to keeping our Homeowners Tickled, Delighted and Happy throughout your entire new home experience. From your initial visit to Lennar.com or one of our Lennar Welcome Home Centers, to your first day of home ownership and beyond – it is our pledge to be there every step of the way in the purchase of your new home.
With fun events like your Homeowner Orientation and Celebration, you will have the opportunity to see your new home as it is being built, and celebrate each momentous event. With our TDH Customer Touch Points Program, you know that you’ll be getting the ultimate in care - Total Lennar Care (TLC).
Our Associates are dedicated to providing you with TLC. TLC is a willingness to do the extraordinary every day for our Customers, and make the home buying process a true celebration. In addition, your exceptional home buying experience doesn’t stop at your closing. Even after you’ve settled in, we strive to continue to keep you 100% satisfied in your new home, with regularly scheduled visits from our Customer Care Team.
TDH is more than just a Customer Service Program, it’s a Customer Care Program. Simply ask any of Lennar’s Tickled, Delighted and Happy Homeowners. It’s about going above and beyond the superior standards and exceptional service that our Customers expect and deserve from us.
We are dedicated to making you Tickled, Delighted and Happy.
